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[message]FREE Standard UK shipping on eligible orders of £90 and over. TRACKING options also available.
Buy the CDs of Condition of the Now and The Lost Files, and get Driftwood FREE!
3FOR50. £20 each, or 3 for £50 on Unisex Classic T-shirts.
3FOR2 on Matt/Glossy Art Prints
2FOR60. £35 each, or 2 for £60 on Sweatshirts.
5FOR4. Buy 4 greeting cards and get the 5th FREE!!
Frequently Asked Questions (FAQs) – Intercept Studios Online Store.
Payment is taken as soon as an order occurs, whether this is through Paypal or a credit card transaction. This applies to both in-stock items and pre-orders.
As of December 13, 2024, the General Product Safety Regulation (GPSR) introduced new safety and traceability requirements for all products sold in the E.U. and Northern Ireland.
Due to this updated regulation, some products in our store may no longer be eligible for sale to customers located in the E.U. or Northern Ireland.
Eligibility information will be clearly listed on each product page in the store, so you can easily check whether the item is available for purchase in your region.
We aim to dispatch all orders within 5 working days of purchase. Orders placed on weekends or public holidays will be processed on the next working day at the earliest.
Estimated Delivery Times:
If your order hasn’t arrived within these timeframes, we’ll do our best to follow up.
Please note: During sales or promotional periods, high demand may cause delays in order fulfillment and shipping. We’ll work hard to process orders as quickly as possible.
For order inquiries, feel free to contact us at info@interceptstudios.com.
Some of our products are produced and shipped by third-party partners, meaning delivery times and packaging may vary depending on the item, production schedule, and courier.
Pre-Order Shipping Information
We aim to ship all pre-orders in time for the release week. However, delays may occur during busy periods. While we’ll do our best, we cannot guarantee international orders will arrive by the release date.
Ordering In-Stock & Pre-Order Items Together
If you place an order containing both in-stock and pre-order items, we will:
There is no additional shipping cost for this.
Unfortunately, due to our size, we’re unable to offer free postage for individual items at this time. However, selected products qualify for free UK shipping on orders of £90 or more.
All orders are shipped via Royal Mail, with postage costs varying based on the order and delivery address. Standard 1st or 2nd Class shipping is used for lower-value orders, while higher-value and most international orders are sent via tracked (and possibly signed) services.
Some products are manufactured and shipped by third-party partners, who use their own courier services.
International Customers:
As a UK-based company, your order may be subject to customs and duty charges imposed by your country upon arrival. We are not responsible for these charges—please direct any inquiries to your national Customs Department.
We don’t have a fixed timeline for when products become available for pre-order. Some items may be available a few months before release, while others might be listed as little as a week prior to launch.
All products are listed and charged in Pounds Sterling (GBP). The store may display converted prices for selected international customers.
Please note: For international orders, we are not responsible for any additional bank charges incurred due to currency conversion.
Yes. This will be sent to the email address you entered during the checkout process. This confirmation will include your order number.
Depending the shipping service used. General 1st or 2nd Class shipped items won’t have tracking information supplied. For orders that are shipped using tracked and/or signed services we will have a tracking number which we’ll either provide you with when an order is shipped, or you can ask request via info@interceptstudios.com.
To cancel an order, please email info@interceptstudios.com with your full name and order number, requesting cancellation.
To change the shipping address on an order, please email info@interceptstudios.com with your order number and the new address you’d like to use.
Important: This request must be made before your order has been shipped. Once a product has been dispatched, we are unable to update the shipping address.
We’re happy to exchange products under the following conditions, within 30 days of the order being dispatched.
Note: We do not provide pre-paid shipping labels for returns.
We do not offer refunds for unwanted or damaged products—only exchanges or store credit. Refunds may be considered in extreme circumstances at our discretion.
No we don’t, but we’re working at getting items from our store into various independent shops. Nothing guaranteed at present.
If you have a query about your order or a question that isn’t addressed above, please email us at info@interceptstudios.com.
When inquiring about an order, please include your name and order number to help us assist you more efficiently.
We aim to respond to all emails within 48 hours. Please note that if you contact us over the weekend or on a public holiday, our response time may be extended until the next available working day.
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